After riding a taxi for a long time to get there from the airport, especially it was already after 3:30am, we were told they had 3 out of 5 toilets broken and they had to send us somewhere else (Grand Living Place) to stay... they told me I could have bottled water, but charged me for it and although the staff at the hotel gave me some money to cover the night stay at the Grand Living Place, after we got there, the money was not enough to cover that night, so I had to pay extra myself to cover that night while Resort M Bangkok kept my payment. To make long story short, my daughter had a medical emergency as soon as we got to the other place, the staff at the Grand Living Place speaks extremely limited English. I asked for help to get her to the doctor or a hospital, the staff kept saying “tomorrow”, and it was 4:30am! I even used google translator to show him what I needed, he still refused to help. He kept gestering “sleep”. I demanded to talk to his boss, he gestured that she was asleep. I was devastated for not able to get help... I finally got a taxi and got my daughter to the ER. She got treated and is doing better now, thank the Lord!
After that kind of mis-treatment and experience, I asked to cancel my reservation with Resort M Bangkok and was told the hotel refused to refund my money for the first two nights. So I had to pay two nights to Resort M Bangkok for their own problematic toilets, and I had to pay myself for the other place! Avoid both places at all cost