Upon checking in at Magic Moment Resorts, the lobby was spectacular and made me feel completely comfortable. However, upon entering the room, the smell was unbearable, and the fumes were too much. I began to itch, cough, sneeze, and had a runny nose due to an allergic reaction. Additionally, the room did not match the pictures on the website. I immediately contacted the front desk and informed them of the situation. The front desk staff member offered me another room, but the same issues persisted. Frustrated, I politely asked for a refund. The agent assured me that I would get a refund for my deposit and resort fees, but since I booked through Hotels, Hotels would have to issue the refund upon their approval. The front desk staff also mentioned that the GM wouldn't be in until Monday, so I had to wait. On Monday, Hotels contacted Magic Moment Resorts and was informed that the GM was in a meeting. Later, Hotels was told that I didn't show up at the property, which was a lie. After further attempts, Magic Moment Resorts advised that I wouldn't receive a refund because it was non-refundable, despite what was on my invoice. They offered an upgrade, which I declined, simply requesting my refund, which was denied.