I recently stayed at the Holiday Inn Express & Suites Nassau, an IHG Hotel, and had a very disappointing experience. During my stay, the weather was extremely hot, and I was looking forward to using the pool. However, upon arrival, I found that the pool was closed. Despite this, they still charged the resort fee without providing the promised amenities. To make matters worse, they did not inform me about the pool closure when I made my booking and received the communication from the hotel. This lack of communication and poor customer service is unacceptable. I would not recommend this hotel.