This stay was to celebrate our wedding anniversary, reviews were mixed but we took a punt on staying here for the rooftop bar and pool. Had we known Bayern Munich were staying here and had pre-booked all the public spaces we would have opted for elsewhere - not even at check-in were we advised we couldn’t do anything in the hotel. However fun it was seeing the odd Bayern player, this didn’t take away from a disappointing stay and very rude staff who refused to understand why we were annoyed at the lack of access to the rooftop bar etc, the management preferred an argument with my wife and I in front of their VIPs rather than just understand our disappointment. The Manager, who was opting to argue the toss over every element of our complaint, offered a 25% refund on our stay, after we rejected the original offer of free bowling (😆), however this has not been credited to our bank account via the hotel nor Hotels.com so I now wonder if this was offered to silence us in front of Bayern. I’m a lover of world football so was excited about the prospect of sharing a hotel with Bayern, however we will opt for somewhere else next time we’re in Shoreditch ☹️