It's a self- serve facility, you receive a code to enter the building and the lock-box is set up at the front door with your room key - it will be labelled. It was easy for us to get in, however I did see some guests standing at front door calling someone for assistance to get in. Perhaps they didn't receive or notice their check-in email instructions. There is a good breakfast facility. Throughout my stay, I didn't notice any staff. None at check-in of course, and none in the building if I required face-to-face service. All went well though, and I would go back to stay there. Not a lot of services in the area, and would need a vehicle. Lots of parking around building