4/10 Fair
Dec 6, 2021
Very disappointing
Arrived at the hotel only to be told that they had no booking under my name. Apparently it's now under new management and all previous bookings have not be honoured. Had a triple room for £84 - told they could provide a single at £119 and a double at £199. Contacted Hotels.com for help - again useless. Only informed that no charge for the original booking had been taken. They even sent me an email later in the day asking how my checkin experience was!!! Offered no help in trying to find an alternative. Had to pay the new price for very disappointing rooms. Major road directly outside was noisy throughout the night. Single glazed windows meant zero sleep. 1 star hotel rating at best. Avoid!
Verified traveler
1-night trip with friends
Verified Hoteles.com guest review