No desk service. One person between 2 hotels, asked them to call a taxi at 4 a.m. to airport the night before. She told me to wait until the next morning, walk to the other hotel down the street and get desk person to call. When I did, the front door was locked. When i rang bell, a man came to stop of stairs and gestured me away and refused to answer, with me and 2 children with luggage on street. I, of course, continued to ring until he opened door, yelled at me that i can't ask for help during the night, only during day. Place was nice and appeared clean, but service was awful.