Pros: Joana and staff were excellent. They will help with bags and provide a map of the city, note where to eat, tour, etc. Any time we had a question it was answered quickly. You'll be given an android cell with up to 60 mins of free calls each day (very nice!), some tour/hotspot apps and recommendations, etc, and internet access, but it was restricted from full use like your personal cell. WiFi is provided on property, with one hotspot for each floor. Room was very clean.
Cons: There is no elevator, we had to walk up 80 stairs to the loft. There's no AC or windows for air circulation in the hallways, so you'll be winded and sweaty every time you enter and go up to your room (I'm in shape, and it's still quite a slog in the stuffy hallways, especially carrying luggage). There's no clothes washer or dryer. WiFi for the top floor was very spotty (1-2 bars), it would go in and out on all our devices no matter what time of day. The large market across the street won't be done for at least another year, there's a lot of construction and the road in front of the apt is blocked off. You can drive a rental onto a portion of the road, but you can't park - that's a few blocks away, they charge 10 euro/day. There are seagulls/birds who create a HUGE amount of noise throughout the entire night, right outside the top floor windows - bring earplugs or you won't get much sleep.