Blvd. Kukulkan, Manzana 52, Km 11.5, Zona Hotelera, Cancun, QROO, 77500
What's nearby
La Isla Shopping Mall - 8 min walk
Cancun Interactive Aquarium - 9 min walk
Chac Mool Beach - 3 min drive
Forum Beach - 3 min drive
Cancun Convention Center - 3 min drive
Getting around
Cancun Intl. Airport (CUN) - 22 min drive
Airport shuttle (surcharge)
Restaurants
Starbucks - 7 min walk
Duna Pool Bar - 12 min walk
Andiamo - 7 min walk
Los Chachalacos - 7 min walk
Azulinda Cafe & Bar - 6 min walk
About this property
Hotel NYX Cancun All Inclusive
At Hotel NYX Cancun All Inclusive, you can spend time at the beach enjoying cabanas, beach umbrellas, and beach massages, plus you'll be within a 5-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages. Deck, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this all-inclusive property include 2 bars/lounges, a poolside bar, and a fitness center. Fellow travelers say great things about the helpful staff and beach location.
All inclusive
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.
Languages
English, Spanish
At a glance
Hotel size
195 rooms
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
The Chianti restaurant is only available to guests booked for a minimum of 3 nights, and the Umami restaurant is only available to guests booked for a minimum of 5 nights.
Some suites are located on upper floors, accessible only by stairs. Guests who may encounter issues with stairs should contact this property in advance to request a suite on a floor with elevator service.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Onsite parking limited
Transfers
Airport shuttle on request (available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Free buffet breakfast each morning 7 AM–11 AM
4 restaurants
2 bars/lounges
Poolside bar
Room service (limited hours)
Water dispenser
Traveling with children
Grocery/convenience store
What to do
On the beach
Yoga classes
Beach volleyball
Shopping
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Porter/bellhop
Beach cabanas (surcharge)
Beach sun loungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
8 buildings/towers
ATM/banking
Safe-deposit box at front desk
Terrace
Television in common areas
Fitness center
2 outdoor pools
Spa services
Spa tub
Reception hall
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Home comfort
Air conditioning
Ceiling fan
Minibar
Coffee/tea maker
Iron/ironing board
Sleep well
Blackout drapes/curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Special features
Spa
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining
Deck - This restaurant specializes in international cuisine and serves lunch and dinner.
Bellavista - This restaurant serves breakfast only. Open daily.
Chianti - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Umami - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.
Fees & policies
Refundable deposits
Deposit: USD 150 per stay
Optional extras
Airport shuttle service is offered for an extra charge of USD 35 per vehicle (one-way, maximum occupancy 4)
Renovations and closures
The property will be renovating from April 1 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
One of the swimming pools
Exterior
Hallway
Spa tub
Guests will have access to the following alternate facilities during the renovation:
Outdoor pool
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
Children & extra beds
Airport shuttle service for children up to age 12 costs USD 35 (one-way)
Policies
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Nyx All Inclusive
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Cancun Hotel Nyx Cancun All Inclusive All-inclusive property
All-inclusive property Hotel Nyx Cancun All Inclusive
Hotel Nyx All Inclusive
Nyx Cancun All Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Nyx Cancun Inclusive Inclusive
Hotel Nyx Cancun All Inclusive Cancun
Hotel Nyx Cancun All Inclusive All-inclusive property
Hotel Nyx Cancun All Inclusive All-inclusive property Cancun
Frequently asked questions
Does Hotel NYX Cancun All Inclusive offer free cancellation for a full refund?
Yes, Hotel NYX Cancun All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel NYX Cancun All Inclusive?
Yes, there are 2 outdoor pools.
Are pets allowed at Hotel NYX Cancun All Inclusive?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel NYX Cancun All Inclusive?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel NYX Cancun All Inclusive?
Yes, an airport shuttle is available. The charge is USD 35 per vehicle one-way.
What are the check-in and check-out times at Hotel NYX Cancun All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon.
Is there an onsite casino at Hotel NYX Cancun All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (13-min drive) and Codere Casino Paseo Cancun (15-min drive) are both nearby.
What is there to do at Hotel NYX Cancun All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes yoga. Relax in the spa tub or enjoy the use of other amenities, which include 2 outdoor pools and 2 bars. Hotel NYX Cancun All Inclusive also has a fitness center and beach cabanas, as well as spa services.
Are there restaurants at or near Hotel NYX Cancun All Inclusive?
Yes, there are 4 onsite restaurants, featuring international cuisine.
What's the area around Hotel NYX Cancun All Inclusive like?
Hotel NYX Cancun All Inclusive is a short 8-minute walk from La Isla Shopping Mall and 3 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travelers say this property is in a good location.
Hotel NYX Cancun All Inclusive Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Good
Nov 6, 2024
Javiela
Javiela, 3-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Nov 4, 2024
we were here for a seven day all-inclusive stay. The breakfast buffet and dinner buffet were awesome! Highly recommend superior suite with ocean view, it is beautiful.
Tiffany
Tiffany, 7-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 21, 2024
James
James, 5-night family trip
Verified Hoteles.com guest review
6/10 Good
Oct 7, 2024
The over all stay was nice, the staff were very friendly and attentive!
The breakfast was really good, the lady who made the eggs, did a great job! The Italian and sushi restaurant had some tasty food but the buffet and lunch was only ok!
The beach was lovely and was kept free from seaweed except for Sunday, which you are charged an extra $16 for environmental tax which the lady says cleans the beach! This extra charge was not mentioned on Hotels.com, it says all taxes are included!
They bumped us up to a junior suit with a sea view, however they tried to charge us €50 to start and we refused! The room had no elevator as and was on the 4th floor. The room itself was very spacious, and the bed was very comfy, but it was Very out dated compared to the room we stayed in the last trip! The shower was also VERY dated! The AC was very noisy and they didnt change the bed sheets even though we had split something on them!
The coffee machine was not great in the room and They also didn’t refill the coffee or give us clean cups every day.
Two doors down there is an abandoned hotel that really is an eye sore on the beach.
Verified traveler
4-night trip
Verified Hoteles.com guest review
8/10 Very Good
Oct 2, 2024
We enjoy staying at the Nyx, 3rd time staying there but it also was the 3rd time with the elevator in our building didn’t work (it did work on the 1st day, then nothing for the remaining 7 days).
The only other thing that we really find fault with is the music being played by the pool all day. It’s too loud. We don’t sit by the pool ever because of the noise, we enjoyed the beach&. The food has actually improved since our last visit in the beach restaurant & was really good, as always Chianti was a highlight for both service & food ( I can’t recall the ladies name who looked after us for both visits at Chianti this trip).
Breakfast is a bit of an issue with line ups to get in especially during the storm.
The staff did an amazing job during tropical storm. Helene.
Ignacio & Daniel & Freddy stood out as well as the young man from Chianti who worked at the beach restaurant 1 night (name started with S I think).
Would recommend Nyx but next time we might look at somewhere different to stay just because of the noise factor.
Stephen
Stephen, 7-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 25, 2024
Great time on our stay here!
Ofelia
Ofelia, 7-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Sep 21, 2024
Kate
Kate, 1-night trip
Verified Hoteles.com guest review
8/10 Very Good
Sep 8, 2024
Pretty nice
Lovely hotel and the all inclusive is quite worth it since it includes food and drink throughout the whole day. It has direct beachfront access and outdoor pool. Part of the hotel is under construction right now (which I believe is for the hot tub since I didn’t find the 3 outdoor hot tubs in the hotel) the breakfast is decent, we like the food at the beach the most, very good fish and shrimp tacos and calamari. The dinners are hit or miss, they do different cuisine throughout the week. oriental night is not good, but other nights are decent. If you stay for 3 nights they also include dinner at their Italian restaurant with 3 courses, staying 5 nights includes dinner at their Japanese restaurant take either teppanyaki or sushi. Overall a pretty good deal!
Verified traveler
5-night trip with friends
Verified Hoteles.com guest review
8/10 Very Good
Aug 19, 2024
The food can be better . Breakfast was good .
Boribane
Boribane, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 18, 2024
really nice place. It’s small and cozy. The only thing that bothered me was that the windows are NOT soundproof. If your room is on the lagoon side it’s very noisy during night from the road. Other than that the food was tasty, you have a lot of options all day and while you sit on the beach the waiters constantly bring you drinks and food you ordered. Get the all inclusive rate and mostly everything is included despite the price on the menu. Everything was great and everyone is very nice and friendly.
Alexandra
Alexandra, 4-night family trip
Verified Hoteles.com guest review
10/10 Exceptional
Aug 16, 2024
i liked the staff
Sylvia Munge
Sylvia Munge, 4-night romance trip
Verified Expedia guest review
8/10 Very Good
Aug 14, 2024
The property was easy to access and near several food places. The all inclusive features were great, alcoholic beverages, all you can eat food spots. The staff was extremely friendly and helpful when we had questions.
John Norman Garlan
John Norman Garlan, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 14, 2024
Gregory
Gregory, 3-night trip
Verified Hoteles.com guest review
10/10 Exceptional
Aug 13, 2024
The property was excellent overall. Food was above average for an all-inclusive. We enjoyed all the options and the changing menu. Our room was very nice. Housekeeping was average. Some dirty floors and our fridge rarely got refilled and we had to ask for waters to be replaced a few times. The condition of the beach was excellent. Finding a spot, especially with shade was not always easy. If there were even 5 more beach umbrellas available then there would have been plenty every single day we were there. That definitely would have upped our enjoyment if we didn't have to stress over finding a decent spot every day. Service on the beach changed from day to day. Sometimes we would be there and not have a waiter stop by for over an hour and some days they were more attentive. The mixed drinks were also very hit and miss depending on the day. Overall they were average and tasted watered down. The pool closed a lot earlier than what is normal in the evening as well. It would have been nice to swim at night even until 10 pm. Overall our experience was great and the staff were very friendly.
Melanie
Melanie, 10-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 13, 2024
Angela
Angela, 6-night trip
Verified Expedia guest review
6/10 Good
Aug 13, 2024
Food not so good!!!! Service is was wonderful❤️
Clarice
Clarice, 2-night trip with friends
Verified Expedia guest review
8/10 Very Good
Aug 12, 2024
The staff was fantastic. They were very attentive and ready to help. The frustrating part was that when we got to the resort they tried to sell us an upgraded "all inclusive" package for $50 per person per day. There was also an "environmental tax" of $150. This would have been great to know in advance. The food was pretty good, not always hot andnot a lot of options. Believe it or not but the hot dog cart was great, fresh and hot! The hotel common area had a terrible smell, very heavy perfume it was like they were trying to cover up the smell of mildew. On our last day I noticed a mister responsible for the smell behind one of the couches. Otherwise the rooms were clean and perfect for what we were looking for. It would be great if they had another pool or more lounge chairs.
Mallory Rose
Mallory Rose, 4-night romance trip
Verified Expedia guest review
6/10 Good
Aug 12, 2024
vitaliy
vitaliy, 6-night trip
Verified Expedia guest review
8/10 Very Good
Aug 12, 2024
Paul
Paul, 6-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 11, 2024
Had such an incredible time at my first inclusive. Everyone was so lovely
Stephanie
Stephanie, 1-night trip
Verified Lastminute guest review
2/10 Poor
Aug 10, 2024
Matthew
Matthew, 7-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 7, 2024
Staff maravilloso y comida estupenda.
Maria Elva
Maria Elva, 3-night family trip
Verified Expedia guest review
8/10 Very Good
Aug 7, 2024
Everything was nice but rooms curling fans didn’t not work and shower had flooding
Thadd
Thadd, 5-night romance trip
Verified Expedia guest review
6/10 Good
Aug 5, 2024
The hotel is going into renovation right now.
There are some concerns about the safety of the property. For example, the shower floor is slippery when wet and there are no rails to protect you if you start to fall.
The outside is the same. Not too slippery but no rails and few steps.
At the pool, the music from time to time was very offensive. And considering it is a family hotel.
When the renovations are completed will be a nice and central hotel to stay in.
Paquito
Paquito, 4-night romance trip
Verified Expedia guest review
4/10 Fair
Aug 4, 2024
Not Good
Hotel old and in need of repair. They were renovating the lobby so that was a mess. Lots of stairs even when shuttle drops you off too many steps! No swim up pool bar. Not enough lounge chairs at pool. Had a hard time finding a lounger. Not enough restaurants. Really just one and one Hibachi place. I would never stay here again!