Stayed here for Canton Fair. They try hard to accommodate foreign guests. There is a bus that leaves 2-3 times in the morning as a free shuttle to canton fair and returns in the afternoon.
At front desk, there was usually at least one person who spokes English very well.
Breakfast was descent for Chinese hotel standards. Fruits, eggs, sausages, etc.
The buffet / kitchen "staff" lack customer service skills big time. I understand its probably not in their job responsibility to interact with customers but i saw a lot of attitudes.
For example:
- I came right when the buffet should have opened in the morning. They give you tickets to use everyday as "entrance" to buffet. There was only one person in the buffet who was setting up the plates, so I gave her the ticket and she slammed it on the counter top and made it clear she is not happy about this... im guessing the person who should have been there to check tickets hadn't showed up and she was made at her/him?
- Usually if there not enough space for two people to walk past each other, the hotel staff "yield" to the guest, no in the buffet, they will cut you off
- There was a lady that was in charge of keeping the buffet clean, and she kept taking napkins from my table without even making eye contact with me. I mean its one thing if its emergency and you need to clean up a spill once but just walking over and taking napkins from my table while im eating?
Carrefair super market, KFC, McDonalds within walking distance