Let me start my saying we prefer really nice, clean, modern hotels. Hampton Inn in LA made me really like Hampton Inns. So I thought no different when reserving our room here doing our trip to Katy. To all of our surprise, this hotel is nothing like other Hampton Inns. It was sooo outdated! As soon as we walked in we noticed scraps on the wall, doors damaged, bathroom old, and weird old smell, tv small, etc. I could go on and on. But for me and my family personally would never stay here again! But on the flip side the only great experience, was the lady that checked us in! She showed is amazing customer service!