6/10 Good
Aug 30, 2024
Disappointed
I booked that hotel mainly because of the pool. On entering the pool, I see a big cloud of hair floating in the water, we removed it so we could go in…..disgusting. I ended up cleaning a freshly spit gum from the floor before my child steps on it. It was dirty all around the pool- bottle cups, bread chunks and other food remaining. We didn’t want to go in the pool a second time.
The rooms are not the cleanest, bedroom had a moldy smell, dust on the carpet in all corners, night stands with sticky stains, but sheets/towels very clean and I didn’t see any bugs , very happy for that.
Staff- everyone we encountered with was very friendly and helpful.
My biggest dislike was the roof construction, they covered our windows to protect from dust. We got no fresh air, had to close the windows,no view and a good amount of dust and noise. We paid almost $200 per night, to stay in a place under construction. Neither hotel, nor booking site gave us any kind of refund. That was a big disappointment.
I will never book from a third party again. When there is a problem, they bounce you around and nobody wants to take responsibility. I will deal with the hotel directly from now on. The price at front desk was lower than what hotel.com charged me, and didn’t take any responsibility afterwards.
Verified traveler
2-night family trip
Verified Hoteles.com guest review