8/10 Very Good
Aug 21, 2024
Few improvements needed
Stayed in suite with our 18-month twins for the second time. So can compare what was good, what was bad and what has changed in the meantime (but basically the bad points remain year after year)
On the plus side:
Very large, well-designed rooms with stunning view.
Dinner at the restaurant is very good with vegan option (changing every day)
Very nice spa facilities (although the swimming pool could be a bit warmer)
Big credits to the restaurant team
Electrical car charging station in the basement car park.
On the minus side:
Very limited vegan option at breakfast despite telling manager over and over.
The only addition to the buffet was almond milk, which they were very proud about.
Shortage of staff at breakfast. Guests have to clean tables themselves if they want to seat outside
Cleaning standards in the room are way below what you would expect from a hotel that category (for the second year in a row)
Several high chairs for babies at the restaurant but most of them are broken and not safe for children
But the biggest minus is the manager who does not seem to understand (and it’s not because of the language barrier because I’m French) nor seem willing to change/do anything to accommodate guests’ requests.
All things considered that was still a pleasant stay (thanks to the view from the room and the dinner), but we won’t be back for a third time
Alexis
Alexis, 6-night family trip
Verified Hoteles.com guest review
