When I booked I chose a ground floor room with a double bed.
On arrival we were shown to a top floor room with two single beds and was told that was all that was available.
The receptionist was informative and helpful, but told us that we needed to go to breakfast at 7.45am at the latest on the Friday and 8.30am on the Saturday.
On Friday we went down to breakfast at 7.30 to find that the water for the tea was cold and there was no bread for toast. eventually we got hot water and bread and had to wait 45 minutes for our cooked breakfast, I say cooked but the mushrooms were actually raw!
On Saturday, we went to the dining room at 8.30 am, but it was full. The chef told us to wait in the small lounge, near the dining room. After waiting about ten minutes and looking at the filthy carpet that is in there, we went back to see if there was room in the dining room but there wasn't. A female staff member saw us and suggested that we have breakfast in the large dining room that we had been told was not being used. I said that as I did not want to walk between dining rooms with my cereal, toast tea etc, We would wait for a table in the dining room where everything was. We were told to come back in 30 minutes.
We returned in 30 minutes and when we finally received our cooked breakfast it was very nice.
Just after we arrived on Thursday, I made a cup of tea in our room, The teaspoon was filthy and looked like someone had been eating tomato soup with it. It was disgusting.