Waited outside the closed reception for some time we wondered around the area and was advised of the address of the owners, up the road and around the corner. We walked into the rear bar area and called for attention. A head appeared, as though just woken up, and came down to register us. Shown to our room across the road we pointed out the closed reception only to be advised that there was no reception ( the sign still says reception). The rooms were ok, although the patio door didn’t lock and curtains were not provided over the bathroom windows. Security and privacy are over rated at this venue. We used a piece of furniture to secure the patio door and hung a towel in front of the bathroom window - well someone had to fix it. Rooms were clean but otherwise uninspiring. It’s a good job we printed our booking and brought it with us otherwise the owner wouldn't have know what we had booked and the price to be paid, since he took the information directly from our paperwork. At the end of our stay we were due to take a tour and then the ferry back to Santa Cruz. Unlike anywhere else we had stayed throughout the islands, this hotel said they had nowhere to store luggage, hence we took it with us and left it with the tour company. This was definitely the biggest mistake we made on our trip and would not recommend anyone stay here. Hopeless!