2/10 Poor
Apr 13, 2021
I want my money back!
I wanted to complain about the hotel I booked could not enter and that night I had to find another hotel for me to spend the night. the door to go up to the hotel lobby did not open even though I repeatedly knocked on the door and pressed the bell button but no one opened the door! the payment has been deducted from my account but I am unable to stay at the hotel I booked. the hotel phone number is not the number for the hotel! I want my money back as soon as possible!
Wan
Wan, 1-night trip