Great hotel, location and staff who are super helpful and are just plain nice people who know hospitality.
San Sebastián is loved by tourists and locals. However, the two do not always mix. The locals want to enjoy their own town, and us tourists are in it. The staff here go the extra mile to make your stay comfortable and their informative insights can truly improve your trip, all the more if you are a first time visitor like we were. The locals are actually nice but you have to meet them half-way. Get to know some words in Basque. Especially the word for thank you which basically sounds out like, amusingly, two U.S. words put together 'Scary Costco'. But of course is written far differently. The people in SS are precious so make sure you get out there and not just visit the high flying places. Buy some bread, cheese from little markets. This location is awesome to visit all the old town, the shops, the restaurants, the beach.