Great location in terms of being able to walk everywhere. The hotel offers an airport pickup and car service to some areas (for a fee). The room looked exactly as the photo showed but when we checked in, we were told we got an upgrade (which we clearly didn't) so were a bit disappointed. We also got told we'd have complimentary Pastel de Nata in the room, which we didn't. One day, we wanted to go to the beach (which I'm sure is common) and they offer a car service to do this, but they don't have any towels you can borrow - reception just told us to go buy some. Also, we were on the first floor and it was very noisy from the street. The big windows open and you can basically touch the people in the cafe below, so we kept the blinds shut the whole time. At the time, floors 4 and 5 were under construction so it just felt a bit like you were staying in a construction site. Finally, reception is just one tiny desk in a hallway, so this place doesn't quite have the feel that a 4 star hotel should have.