Ok, I booked because of price, but the room photos looked good and it was rated on hotels.com as 8.0+. We booked the deluxe double and were looking forward to a comfortable night breaking up a drive from Cornwall to Cambridge. We arrived and were shown to a tired room that looked nothing like the picture. The bathroom was not clean and there was a sugar packet in the middle of the floor, obviously attention to detail was lacking. Then I sat on the bed, it was terrible, the mattress had collapsed and felt like it may have been supplied when the pub was built. We went back to reception to be offered the only other room they had, a twin on the first floor. The carpet on the way to the room needed a good clean but we hoped the room would at least be comfortable. Alas a similar story with the room and the beds may have been worse than the original. Back to reception, having already been told on the way to the second room, “nothing we can do you’ll need to take it up with the third party booking service”. I showed the picture of the room as booked on hotels.com and was told “yeah, they always show that picture, I’ve asked them to change it but they haven’t” then “you did only pay £36.29 for the room, they’re normally £120” actually we paid £45 so looks like hotels.com take 20% commission on that booking. As it was only £45 I decided a good night sleep was worth more than that, so chose to continue the journey and drive another 4 hours and get home. If I had paid £120…