Cleanliness was good, the AC in our first room (602) at the redmont was inoperable, it was too hot, we were then switched to another room and it was the same. Finally, after much pleading with the evening staff, he gave us room 402 which was much better. The room was small, but the AC worked and the bathroom was super clean. My biggest complaint is with the manager (has three tattooed lines on right hand). From the start the start he was confrontational about not having a passport as a form of ID. We had been staying in Türkiye for 10 days and stayed in 5 different hotels and not having a passport was never an issue. I always presented my US ID and that was sufficient. I then offered a picture of my passport, and that was not good either. Later in the evening we found out that this manager knowingly gave us a room (602) with no AC which was very confortable and large. (For context, its summer and it may have been 90F). The evening staff were much helpful and pleasant to talk to.