The staff were super friendly, Ameer made the Check in process Very smooth . I felt bad that I don’t speak Deutch, but he speaks English fluently. He provided me with everything I needed and more . The room was Very roomy and sparkling clean . Bed was comfy and the room has everything you need . The hotel doesn’t have an elevator which was not a problem since it’s two Storey building. The hotel location was excellent, everything around and the freeway (Autobahn) was very close too. The room doesn’t have an air conditioner, but it wasn’t a problem for April nights , I had to close the windows because it’s was little bit chilly . The main road is very close , so if you’re a light sleeper , you’ll hear cars passing by specially if you leave the window open . I sleep very lightly and soon I closed the windows didn’t have problem sleeping comfortably. The management provided ear plugs Next to the bed , so that’s another way to sleep quietly too . Haven’t gotten the chance to try the buffet to make a comment, hopefully next time . I would highly recommend this place for families, couples , or individuals whom looking for night stay or visiting Bergheim. I will definitely book here again and again