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Grand Palace Hotel

3.5 star property
Mzuzu hotel with outdoor pool and restaurant

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Photo gallery for Grand Palace Hotel

Lobby
In-room safe, desk, soundproofing, free WiFi
Exterior
Lobby
Outdoor pool
In the heart of the business district, Grand Palace Hotel offers a serene escape with free English breakfast and international cuisine at Amore restaurant. Unwind by the outdoor pool or stroll through the garden, then connect with in-room WiFi or enjoy dry cleaning services.

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Bar
  • Airport transfer
  • Pool
  • Free breakfast
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Children's pool
  • Room service
  • Conference center
  • Business center
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

Feel at home (6)

  • Children's pool
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Presidential Suite

Presidential Suite | In-room safe, desk, soundproofing, free WiFi

Presidential Suite

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Separate bathtub and shower
Jetted bathtub
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Studio

In-room safe, desk, soundproofing, free WiFi

Studio

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Separate bathtub and shower
Deep soaking bathtub
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

In-room safe, desk, soundproofing, free WiFi

Family Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Coffee/tea maker
Satellite channels
Desk
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Deluxe Room

In-room safe, desk, soundproofing, free WiFi

Deluxe Room

Highlights

Soundproofed
Air conditioning
Refrigerator
LCD TV
Private bathroom
Separate bathtub and shower
Deep soaking bathtub
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
near the Reserve Bank of Malawi, Mzuzu

What's nearby

  • Museum - 2 min drive
  • Mzuzu Stadium - 5 min drive
  • Mzuzu University - 8 min drive
  • Mzuzu Wildlife Conservation Park - 9 min drive
  • Chikale Beach - 81 min drive

Getting around

  • Mzuzu (ZZU) - 3 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mzuzu Coffee Den - ‬2 min drive
  • ‪Villa Kagwentha - ‬2 min drive
  • ‪Grand Palace Hotel - ‬2 min walk
  • ‪Big Bite - ‬2 min drive
  • ‪Key Lounge - ‬10 min walk

About this property

Grand Palace Hotel

Grand Palace Hotel is just 2 mi (3.2 km) from the airport and offers a shuttle (available 24 hours). The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Amore, which serves international cuisine and is open for breakfast, lunch, and dinner. Other features include a bar/lounge, a fitness center, and a children's pool.

Languages

English, Hindi

At a glance

DONE

Hotel size

    • 57 rooms
DONE

Arriving/Leaving

    • Check-in start time: noon; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 10 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free English breakfast each morning 6:30 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Barbecue grills
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Amore - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (one way)

Children & extra beds

  • Airport shuttle service for children up to age 17 costs USD 25.00 (one-way)

Policies

This property does not have elevators.
This property accepts credit cards. Cash is not accepted.
Property Registration Number 16877105

Also known as

Grand Palace Hotel Mzuzu
Grand Palace Mzuzu
Grand Palace Hotel Hotel
Grand Palace Hotel Mzuzu
Grand Palace Hotel Hotel Mzuzu

Frequently asked questions

Does Grand Palace Hotel offer free cancellation for a full refund?

Yes, Grand Palace Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Palace Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Grand Palace Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Grand Palace Hotel?

Yes, there's free self parking.

Is airport shuttle service offered by Grand Palace Hotel?

Yes, an airport shuttle is available. The charge is USD 25 per person one way.

What are the check-in and check-out times at Grand Palace Hotel?

Check-in start time: noon; Check-in end time: midnight. Check-out time is 10 AM. Contactless check-out is available.

What is there to do at Grand Palace Hotel and nearby?

Grand Palace Hotel has an outdoor pool and a fitness center, as well as a garden.

Are there restaurants at or near Grand Palace Hotel?

Yes, Amore offers international cuisine.

What's the area around Grand Palace Hotel like?

Grand Palace Hotel puts you in the heart of Mzuzu. Popular attractions include Mzuzu University, which is 8 minutes away by car.

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Grand Palace Hotel Reviews

Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Good

Walkable and sone friendly and respectiful gems

2/10 Poor

Saixia, 1-night trip

6/10 Good

Greit sted
Vi skulle sjekke inn, men de hadde ikke rommet ledig, fikk da to rom hvor det ene var fullt av mugg på. Resepsjonisten var ganske så frekk og stod å lo av oss. Snakket på Checewa og gjorde narr av oss med de andre i resepsjonen. Alle nødutganger blir låst med hengelås, så skulle det skje en brann ja da blir du med brannen og ser ikke dagens lys igjen.
flemming, 2-night trip

10/10 Exceptional

Et godt hotell i Malawi
Et godt hotel med en relativ god frokost, kunne kanskje hat noe ost eller noe annet til pålegg. Men faktisk et veldig bra hotell her i Malawi
flemming, 1-night trip

4/10 Fair

Pizzaro, 1-night trip

8/10 Very good

BOAZ, 1-night trip

8/10 Very good

Anita, 2-night trip

2/10 Poor

Ayako, 1-night trip

8/10 Very good

Chikumbusko, 1-night trip

8/10 Very good

This is an excellent hotel with good customer service. Comfortable rooms, courteous staff and an ambient and relaxing atmosphere. My only negative comment is that the pool is not maintained properly and I was not able to swim as it looked dirty. After I made this comment to the front desk they assured me that next time it will be clean so we will see. Otherwise this is an excellent hotel but just let down by this one area.
Anne, 7-night trip

10/10 Exceptional

Pleasant well set out property on outskirt of Mzuzu on main road. Good amenities and service. Very efficient staff. Much better value than Rival sunbird.
1-night trip

10/10 Exceptional

I stopped in Mzuzu for what was meant to be a quick overnight trip, and has turned into an almost 2-week visit. When I arrived, I checked in easily and went to my room. We then went out to do some errands. When I returned, I admit I was a bit rude with one of the front desk employees because there had been some kind of an issue with their ability to verify my payment through Expedia. He was a pure professional despite my attitude, for which I later apologized. The staff here are incredible. From the housekeepers, laundry, restaurant, bellman (watch out, he's a boxer!) and more. The restaurant on site has a very diverse menu of great choices, and room service was always prompt and on point. This will be my hotel of choice when I am visiting Mzuzu. The owners and managers should be proud of their team and performance.
1-night trip

10/10 Exceptional

Comfortable
Comfortable stay
Huw, 3-night trip

4/10 Fair

Not clean not convenient. Found a gecko in the bathroom. A sick dying one. Very disgusting.
1-night trip

10/10 Exceptional

ts worth the price and more
They went out of there way to make my stay great‼️Thanks folks I’ll miss you😀
Leann, 1-night trip

8/10 Very good

It is a nice property but considering that it is classing itself as a top standard hotel, more attention to detail should be given. The hotel lists as having a pool but in reality it is more like a pond ! And not ideal for a serious swim and also does not look very clean. Also some of the chairs around the pool were broken. In the rooms I only found one plug socket which was rather annoying. They try to make one socket for every nation but not very helpful. The restaurant service is good but the chefs are Indian so most food is spicy and people should be aware that this hotel does not serve alcohol although they don't make this clear unless pressed. The first night I was just told that the hotel did not have any wine which I found very strange for a top class hotel but later a manager explained that they don't serve alcohol although they will sometimes get it for you from a bar next door . All in all a nice property, rooms are clean and beds comfortable but some improvements are needed.
2-night trip

6/10 Good

チェックイン時に部屋の種類を間違えられた。スタジオで予約していたのがスタンダードに案内されたので、文句を言ったらすぐにスタジオルームに案内しなおしてくれたが、すなわちフロントには私の予約内容が入っていなかったということになる。 　築5年で比較的新しいから、まだ清潔感はある。
1-night trip

8/10 Very good

1-night trip

6/10 Good

全体的にスタッフの接客はよかったが、予約がうまく通っていなくて別の部屋に通された。変更のお願いをしたが、スムーズな変更ができず手間取った（担当者が引き継ぎをうまくしていなかった様子）。４人で泊まる部屋なのにアメニティが１人分で、もちろん指摘をすれば持って来てくれるが、言わないと気が付けないのは改善の余地ありな接客レベルです。バスタブにお湯を溜めたかったのだけども、栓がうまく閉まらず使えなかったのは残念（修理工さんを呼んだが直せず断念）。時間外朝食をお願いしたが快く対応してくれたことなど、もちろん気持ちよい接待も受けました。スタッフ同士の情報連携をきちんとして「自分は聞いていない」を言い訳にしなくなると全体のサービスレベルが良いよくなると思います。
TOYOTA, 1-night trip

10/10 Exceptional

The staff are super friendly. The restaurant happens to be the best place in town to eat. I have stayed here before and will plan to do so again whenever I am in Mzuzu.
Richard, 1-night trip

8/10 Very good

1-night trip

10/10 Exceptional

Friendly Staff
The staff that knew my name from previous stays greeted me by my surname and asked how m wife is. Staff always courteous and can't do enough for you.
huwp, 2-night trip

10/10 Exceptional

Great stay on Mzuzu
My stay was very good. It was comfortable, consistent power, strong internet, great food and service. I was very happy with my chose to stay here.

8/10 Very good

Pleased in Mzuzu!
Service at the hotel is exceptional and it is by far the best place I have stayed in Mzuzu. Food is outstanding for the price!
This review was submitted before 2018 and has not been verified.

6/10 Good

December Visit
Poor electric problems in Mzuzu, Hotel didn't have backup generators working during the stay. This is notorious in December, family friends informed me during my stay. Electric went off in the middle of the night Sun / Mon morning, off until returned to Hotel during the evening. Again went off during Mon night / Tue morning and didn't come back on during Tuesday morning and early afternoon.
2-night trip