When we arrived, there was no room ready for us because this hotel did not know about hotels.com. We had to show them the booking confirmation and even a bank statement before they agreed not to double charge us. The room was not ready when we arrived and it was never cleaned during our three-night stay. One bed didn't have linen. The room lacked many of the facilities described on hotels.com, e.g. a fridge, safety box, "daily cleaning" and a seating area.
Staff was however nice and spoke English acceptably. Breakfast was good. The hotel's location was excellent, right in the old town.