Once we finally found and got inside, it was great. It is not marked on the outside, once we found the brown wooden door with the smaller door inside, we entered a dim light courtyard. Still could not find the place. We were so lost. Used the "contact property" number in hotels.com app and someone answered. Within a few minutes a nice gentleman meet us and took us to the elevator, down the hall. Thankfully he carried my bag as you have 7 steps up to elevator. A very nice female greated us and showed us to our room. Rooms are clean and comfortable. Nice bed. Pretty quiet considering it's a few steps away from the train station. There is not someone at the desk all the time like a regular hotel. Check out was 10:30am, not 11am as on hotel.com site. You just leave your key on the desk next to the paper with your room number. This was just an overnight as we traveled from Northern Italy to Southern Italy, so it was perfectly fine for us. It's location from the train station is what we were looking for, but man is it hard to find!