We found the flat to be clean, spacious, well equipped with some exceptions. Access to the building and the flat was most difficult, with unclear instructions, poorly operating door access, poorly informed help desk person via phone. Person on phone could not find our reservation and kept us on phone without assistance. Other entering guests gave us lessons in access which they learned from other guests. Front door had to be pressured to operate, lift often became stuck between floors. Window shade missing in bedroom skylight, bulb missing from bedroom lamp.