4/10 Fair
Jan 5, 2025
Enforce the non-smoking rule
We stayed for two nights and honestly should have left after the first. I will preface by saying that the staff who helped us were very kind and attentive. Our problem is that the hotel is listed as non-smoking, with signs literally everywhere stating that smoking is prohibited, yet the lobby and all areas of the restaurant allow smoking. Even with the signs in the lobby, people (including staff members!!) smoked.
Our first room was in the main building, right above the restaurant. The cigarette smoke was unbearable and we weren’t able to sleep. The next day, I asked to be moved to another room to avoid the smoke, which they obliged. The new room seemed fine, it smelled normal and was further from the restaurant and in another building. HOWEVER, during the evening, some other guests were smoking and it permeated the hallway. Because there is a gap between the door and the floor, the smoke wafted into our room. When I complained to the front desk, they told me they couldn’t tell who it was and couldn’t help me, that I should put on the air filter in the room’s aircon (couldn’t, they removed the button). We opened the windows but the music from the restaurant was so loud, we (again) couldn’t sleep. We really regret not just asking for the second night to be cancelled so we could go to a hotel that was actually a non-smoking hotel.
Either enforce the rules or don’t list your hotel as non-smoking. The signs all over the lobby were performative, they meant nothing.
Verified traveler
2-night trip
Verified Hoteles.com guest review
