Original room on checkin, bed was not made up with dirty towels and garbage on the floors! Found the phone and plugged it in after using sanitizer wipes we brought from home, called to complain and was moved to another room after they checked through 2 other room windows to see what state they were in, we settled on one, again felt the need to sanitize surfaces with wipes, dirty floors forced us to keep shoes on, and the bathroom only had a cold water working tap which never stopped running all night long! Saving grace was dead bolt on the door and the AC….and the fact we only needed it for 1 night!!!