The staff are friendly, professional, and very helpful. I speak some Japanese and they spoke a little English and we were able to easily communicate. This hotel is less than a minute walk from Yamato Train station and less than a 10 minute taxi ride to NAS Atsugi (about 1600 Yen roughly $11.50 and the taxis take cards). Many restaurants, a nice super market, many convivence stores all with in a minute or two walk. This is a good business travel hotel and a great price. This chain is all over Japan. The free breakfast was amazing!!! The rooms are small but very comfortable, bed, desk, TV, free Wi-Fi, bathroom. Perfect for quick trips.