I never actually encountered any staff for the two nights I stayed, so it almost felt like I was coming & going from my own hidden apartment. The people I communicated with via email for door codes were super responsive. My first visit to Seville, and at first I thought it odd that my room had no windows, but then learning about Seville's narrow alleys and tight, gorgeous architecture, it was fine. The room cooled down quickly when I'd return drenched in sweat from running around. Relief! It was pin drop quiet. For a budget-range property, it delivered. The location is central, although I got lost every time I went out. That is user error coupled with ancient urban planning, for sure, but just once I wished I had a sense of where I was going & how to find the hotel again. Google maps was my lifeline (although still got very confused). My only small gripe with the property itself is that the shower door only went halfway, and it was difficult to shower without soaking the bathroom. I want to return to Seville again to spend more time exploring and conquer those twisty alleyways. Would definitely stay at Casa Boutique Pilo del Pato again ...if I can find it. :) Carol Stockmeyer Denver, Colorado USA