Let me first say that this was my 1st hotel stay in Venice so nothing to compare it to, but BEWARE! The woman at the front desk was pleasant. Then she brought us to our room up 3 very long and steep flights of stairs which we had to drag our luggage up. The bed was hard as a rock with springs pushing through all over. Literally like sleeping on rocks. We took 2 blankets from the closet to try and pad it. We initially picked this place because of location and free breakfast. Location was the only good thing, other than anytime you left you had to hike the stairs. Breakfast however was non-existent, not even coffee. Another couple also said their reservation included free breakfast so this was not an error on our part. When we returned to our room after dinner, we came upon a flood across the entire floor, no one at the desk, no extra towels. We did our best to clean it up and then it leaked constantly all night making it even harder to sleep. We tried to alert someone in the morning, but no one was there again. Later that evening we finally found someone at the desk and informed them. They came and put a bucket to catch the water hours later. So needless to say another night of dripping. We almost left the 1st night, but since it was only a 2 night stay we would stick it out. Maybe this place was great once upon a time, but it ruined our quick visit to Venice.