We had a terrible experience with the accommodation. We went to the site and after finding it was not easy we got in. There was no one attending, only two men drinking and watching TV, we talked to them and they ignored us. My friend chose to speak to them in Polish, which is a language similar to Ukrainian. Finally they called a woman who told us to leave, that there was nothing there for us. We told her we had a reservation and she told us to show her, that she didn't believe it. We handed it and she told us she didn't know Hotels.com, at that moment she started screaming and the two men stood up in threatening. At that moment we decided to run away, we were afraid of our physical integrity if we stood longer. At the end we found a another place, way more expensive, but at least safe.