I stayed for 8 days over Christmas and New Year, and initially, had problems with no hot water, heating and a leaking room radiator. After moving rooms, I was eventually given a terrific room were everything worked. It was large, had a balcony that overlooked the Bosphorus and certainly compensated for the initial problems. I was asked to pay an extra 10 Euros a night, but I indicated I would not. There was no problem afterwards. There was no English channels on the television, and the breakfast had no fresh fruit. I also had to use metal tongues to retrieve my toast as the pop-up mechanism did not operate. On the other hand, the hotel has an amazing roof top terrace that offers a great 360 degree view. The location is perfect for everything, from cafes, restaurants, clubs, shopping, public transport, and more.