They left me for stranded with my two kids overnight in the Serengeti. After a long time trying to get through, the manager refused to help and then repeatedly hung up on me when I called back. Despite our best attempts, and repeated denial from the camp, we never were able to make it to the hotel and they refused to refund the money. I took screenshots of the problem and can provide documentation. I have booked through hotels.com 30-40 times and this is far and away the worse treatment I have ever received. Worse, I have never had any hotel toy with mine and my kids' safety. I will never stay here again and even if the chances are low, I wouldn't roll the dice with my own kids on this place. Too high a cost for a hotel that does not care about their customers.