The room was clean and comfortable. We did experience an unfortunate event when the heavy, glass shower door fell off onto my wife causing considerable bruising and considerable pain to her arm. When she called to report it to the front desk, the first and only question was "Did it shatter?" I would have thought that the first question should have been, "Are you alright?"
They sent up a repair man to place the door back in place.
The following morning at check out. I mentioned the door falling off and the first and only question was, "Who repaired the door?" Again, I would have expected the question to be, "Are you alright?"
This was an unfortunate event, but what made it absolutely worse was the lack of empathy and concern for my wife's condition. We took pictures of the bruising to her arm which is still painful.
The complementary breakfast was good.