This hotel makes claims beyond its capabilities. Examples: (1) the "spa" and "gym" is a single room in the basement, no windows, with two small saunas on on one side, about 4 exercise machines along an adjoining wall, two shower heads separated from the room only by a obtuse glass partition on one side only, open to the room on two sides, and a separate bathroom about 5 feet away behind a door. There is no staff in the spa, you have to notify the desk and then wait about an hour for one of the saunas to heat up. No obvious manicure facility, etc. (2) The "restaurant" is actually a dining room that is open ONLY for petite dejeuner four 3 hours each morning. (3) One receptionist on duty, no one to help with luggage, no concierge, only other staff we saw was one bartender for the tiny bar, one dining room attendant in the morning, and one cleaner. No room service. The single receptionists on duty were friendly and helpful, though. Finally, the hotel has neglected routine maintenance for a while: loose shower door handle, broken gasket at bottom of shower door leaks into bathroom, some grime evident at heights above 6 feet. Other than all that, it was a quiet, comfortable, reasonably roomy experience in a great location for exploring Montemarte. Had they dropped the fancy claims and advertised as a 3 star hotel, we would have been quite happy with this hotel.