It started off with the reservation clerk handling a rude Russian before me even though I had been standing in line for some time. The clerk upgraded us to a "junior suite", toop floor with a great view. Unfortunately, we checked in on a day with 50+ MPH winds and it sounded like a wind tunnel in our room. In the evening, my wife complained about smelling smoke and maintenance came up, took a look around, and said the next door room, people were smoking on the balcony and that was seeping in through our closed balcony door! The taped up our door which significantly reduced the noise but ovviously we couldn't step out on the balcony. The next morning, I took a shower and water went everywhere as the drain wasn't working properly. Their solution was to remove the metal strip above the drain but, although it was better, there was still a water mess. Not the greatest stay but I will say that the seafood restaurant (Seascape, I think) was outstanding.