first, when we arrive at the hotel, our friends arrived to their room,and was not clean , beds not make, dishes on the counter, their excuse was they fire the maid few hours ago.
us we arrived to our suite and was the room we have reserved, they offer with full charge a another room and move the next day to our executive suite reservation.
Sebastian the manager, is really doesn't care about us.
he said at the check out he had contact hotels.com to issue me a discount for the firs night. i never received a communucation from hotels.com.