I reserved a room in this motel the day before from Orbitz. While driving there, I noticed an email from Orbitz asking to rate my checkin experience. Of course, I call Howards immediately and spoke to a woman about how I got checked when I’m still driving there. She told me my name wasn’t even on any of the reservations and that they were booked solid for weeks and never should’ve shown as available. She assured I wouldn’t be charged as that is done at checkout. Later as I had time to digest the whole thing, I called her back to explain to me why I would get an email indicating that I checked in if my name wasn’t even on the reservations. It had to have been initiated somehow by them. She now says, oh wait, a bunch of rsvp just came through late and she now sees my name! Ok, really?? I told her too late, I already found other accommodations (thank G!) and now I just want my money back. She told me she would check with Orbitz about this and will call me back. Well of course I never heard from her so I called Orbitz directly to discuss the situation. They could not speak to why their system showed availability when apparently there was none. They also tried to call her to sort out the issue but said she wasn’t picking up either. Eventually Orbitz refunded me. I want to note, I have stayed at Howards several years ago (booked through Orbitz) and also booked many other trips through Orbitz and never ever had issues before! This was definitely very shady by Howards! BEWARE!!!