I make a reservation months a go, I arrived and they said there was a problem. they sent me to another hotel, lower category. It looks like a SCAM to me, they have all the information to keep in contact to me, but instead they waited for me to arrive and sent me to another place. Can I trust in Hotels.com after this? please help me, I require a full refund. And also i require you to check if this is something that has have been happening with this hotel. If this is it, be careful, It´s not a reliable relationship with this kind of hotels. They also have already printed maps of the other hotels where they sent the clients that have reservations problems... for how long does this guys have been doing this?? I hope that you can stop this kind of practice I have been your client for a long time, and this is the first awful situaiton with you. Please keep your standars high.