2/10 Poor
Jun 15, 2024
I booked two family rooms and upon check in, me and my family went inside the room. Beds were made, however the room was full of cobwebs and dusts everywhere. The toilet hasn’t got a flush, the shower wasn’t working. I asked why wasn’t the room cleaned prior to us arriving. Staff told me they didn’t have anybody to clean due to staff days off. We were appalled and shocked with our accommodation and after an hour me and my family left and looked for an alternative accommodation. We couldn’t stay in a place that’s not clean and dysfunctional. This pension house has false marketing and representation in their website. The photos doesn’t reflect the actual state of the accomodation. It’s horrible and disgusting and I’m still waiting for my refund. I would discourage anyone booking in this place. The price you pay is not worth it.
Carmela
Carmela, 3-night family trip
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