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Hotel Santa Ana

3.0 star property
Downtown Cuenca hotel with spa and indoor pool

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Santa Ana

Front of property
Gazebo
Rollaway beds, free WiFi
Lobby
Shower, free toiletries, towels

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Pet friendly
  • Parking available
  • Pool
  • Free breakfast
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Indoor pool
  • Coffee shop/cafe
  • Business center
  • Meeting rooms
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front-desk safe
Feel at home
  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View | Rollaway beds, free WiFi

Family Quadruple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking, City View

Rollaway beds, free WiFi

Standard Twin Room, 2 Twin Beds, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 1 Large Twin Bed, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Single Room, 1 Large Twin Bed, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, City View

Rollaway beds, free WiFi

Standard Double Room, 1 Queen Bed, Non Smoking, City View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Rollaway beds, free WiFi

Standard Triple Room, Multiple Beds, Non Smoking, Courtyard View

Highlights

Flat-screen TV
Private bathroom
Pet friendly
Daily housekeeping
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double Room, Non Smoking

Rollaway beds, free WiFi

Superior Double Room, Non Smoking

Highlights

Free cribs/infant beds
Flat-screen TV
Private bathroom
Daily housekeeping
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Presidente Cordova 11-49 y Tarqui, Entre General Torres y Tarqui, Cuenca

What's nearby

  • Calderon Park - 5 min walk
  • New Cathedral of Cuenca - 5 min walk
  • Río Tomebamba & Calle Larga - 10 min walk
  • Alejandro Serrano Aguilar Stadium - 16 min walk
  • Mall del Rio - 6 min drive

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 15 min drive
  • 14n - Antonio Borrero Station - 10 min walk
  • Luis Cordero (Hermano Miguel) Station - 10 min walk
  • Gaspar Sangurima Tram Station - 16 min walk
  • Unidad Nacional Tram Station - 19 min walk
  • Parque del Molinero Tram Station - 24 min walk

Restaurants

  • ‪Sunrise Cafe - ‬6 min walk
  • ‪El Confesionario - ‬6 min walk
  • ‪Raymipampa - ‬6 min walk
  • ‪Le Bistro - ‬6 min walk
  • ‪Yaw - ‬5 min walk

About this property

Hotel Santa Ana

When visiting Cuenca, Hotel Santa Ana is a great choice to consider. Guests can splash around at the indoor pool or grab a bite to eat at the coffee shop/cafe. A terrace and a garden are other highlights.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 35 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 3:00 AM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 12:30 PM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets allowed (dogs and cats only)*
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking limited
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • An indoor pool
  • Full-service spa

Room amenities

Be entertained

  • Flat-screen television

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 10.00 per person (one-way)
  • Early check-in can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per day
  • Airport shuttle service for children costs USD 1.00 (one-way)

Pets

  • Pets are allowed for an extra charge of USD 10 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 8:30 PM

Policies

This property does not have elevators.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Ana Cuenca
Santa Ana Cuenca
Hotel Santa Ana Hotel
Hotel Santa Ana Cuenca
Hotel Santa Ana Hotel Cuenca

Frequently asked questions

Does Hotel Santa Ana offer free cancellation for a full refund?
Yes, Hotel Santa Ana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Santa Ana?
Yes, there's an indoor pool. Guests have pool access from 9:00 AM to 8:30 PM.
Are pets allowed at Hotel Santa Ana?
Yes, cats and dogs are welcome. There's a charge of USD 10 per pet, per day.
Is parking offered on site at Hotel Santa Ana?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Hotel Santa Ana?
Check-in start time: 2:00 PM; Check-in end time: 3:00 AM. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is 12:30 PM.
What is there to do at Hotel Santa Ana and nearby?
Hotel Santa Ana has a spa and an indoor pool, as well as a garden.
Are there restaurants at or near Hotel Santa Ana?
Yes, there's an onsite restaurant.
What's the area around Hotel Santa Ana like?
Hotel Santa Ana is in Downtown Cuenca, a short 4-minute walk from University of Cuenca's Orchid Garden and 5 minutes' walk from Calderon Park.

Hotel Santa Ana Reviews

Reviews

7.2

Good

6.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Exceptional

sean r, 1-night family trip
Verified Hoteles.com guest review

4/10 Fair

Wrong Room ,Horrible Night .
They gave us another room ,not the one we paid for and they ignored our request for a balcony . The room needed an remodel . It had very old dirty broken things in it . The bed was not comfortable . The TV did not work . The bath was moldy and horrible . There was an open wall in the bath that had mold and pipes which dripped water. The breakfast did not include much and was not good quality. It was a horrible night . Good..Part.The workers were nice and helpful.he one in the photo.
1-night trip
Verified Hoteles.com guest review

2/10 Poor

Property NOTHING like the pictures (sadly needed repairs). NO HOT WATER at all - some troubles with gas delivery in the city - OK, but we were not informed at check-in and when we went to the room for a shower - only cold...... We were told several times "we will fix it - in 15 minutes..." - after two hours of this, we moved to another hotel - with lots of hot water..... Staff was nice enough (and we did get a full refund with Expedia's help), but not disclosing that the pool, spa and steam room (all of which were choosing points for this place) were not working is a MASSIVE 'no-no'!
Steve, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a very nice experience. I highly recommend this hotel.
1-night family trip
Verified Expedia guest review

8/10 Very Good

3-night trip
Verified CheapTickets guest review

10/10 Exceptional

Recommend in the center of Cuenca and cheap
Great area recommended great customer service good food safe area heartbif the town
Julio, 4-night trip
Verified Hoteles.com guest review

8/10 Very Good

The rooms and furniture look old styled and it looks a bit like in the 30ies. The cleanness is very good. Everything is walkable, because the hotel ins in the middle of the center, near the cathedral and main spots. What I didn´t like was a group of ´drinkers´ who celebrated in one of the general rooms of the hotel near the swimming pool. It was not possible in the whole house not to hear them for a whole afternoon, because of the accoustic. Finally the staff finished it after some hours disturbing.
2-night trip
Verified Expedia guest review

10/10 Exceptional

travelor in ecuador
Great heated swimming pool and they gave me a refrigerator in my room when I asked. extremely friendly and met all my requests.
sean r, 2-night trip
Verified Hoteles.com guest review

4/10 Fair

Mario, 1-night trip
Verified Hoteles.com guest review

10/10 Exceptional

Muy bien en general, la dificultad mayor fue el agua caliente. Al parecer hay que dejar escapar el agua en la ducha por 1/2 hora antes de que salga el agua caliente y la verdad estoy en contra de ese desperdicio.
FRANKLIN LEOPOLDO, 2-night trip
Verified Hoteles.com guest review

8/10 Very Good

Ubicación!
Excelente ubicación, buen trato. Limpieza adecuada.
Sonia, 2-night romance trip
Verified Hoteles.com guest review

10/10 Exceptional

Me gustó todo del hotel, excelente atención, check in rapido
Alondra, 2-night trip
Verified Expedia guest review

6/10 Good

Ian, 1-night business trip
Verified Hoteles.com guest review

4/10 Fair

Fueron 2 noches, la primera habitación fue un desastre total, me cambiaron a otra mejor. Muy lejos de las fotos de su pagina. El desayuno malo, no use la piscina. La ubicacion buena. No volveria y no lo recomendaria.
2-night trip
Verified Expedia guest review

4/10 Fair

PASEANDO POR CUENCA
Es un hotel que tiene buenas buenos lugares para descansar, en el espacio común. Aunque falta mejorar en un poco en el área aseo, por lo demás es sencillo, pero cómodo, sin ser lujoso. Tiene área donde puedes tomar un café y conversar. Piscina temperada. La tv, nunca funcionó. Bien ubicado.
LAURA DEL ROSARIO, 2-night romance trip
Verified Hoteles.com guest review

4/10 Fair

Bon emplacement personnel bien
Hotel bien situé personnel compétent mais l'état de l'hotel est pitoyable la piscine l'eau verte le spa sale et non fonctionnel la table de billard le tapis déchiré a plusieurs endroits non fonctionnel la connection WI-FI fonctionne juste près de la salle a déjeuner
3-night romance trip
Verified Hoteles.com guest review

8/10 Very Good

Mi paso por Cuenca
Excelente ubicación para desplazarse
LILIANA, 2-night family trip
Verified Hoteles.com guest review