My mother and I stayed at this hotel for three nights and we were eager to leave. Whilst we were waiting for check-in time, we were told that we could wait in an upstairs lounge. However, when my mother attempted to sit in one of their chairs, it collapsed from underneath due to one of its legs being bent inwards. This was also the case for three other chairs in the lounge. My mother ended up hurting her back and side quite severely, and whilst the staff were apologetic and kind, it soured our view of the hotel. They tried to offer us a meal as compensation, but we were not interested. The hotel room itself also had a few faults, such as a broken toilet roll holder, and the flushing panel for the toilet kept falling off. The plug in the sink was also damaged, and water from the shower next to the bed had also damaged the cornices of the wall. This caused a moldy smell to waft near the bed. Hopefully, they review our room for the health and comfort of future customers.