We arrived at 2:00 and were told by the man at the desk that our room was not ready. A woman came out from the back room and said there were other rooms available that we could have. Great. The room was clean, bed comfortable, however the coffee machine did not work and it took nearly ten minutes for the lights in the room to come on. Cleaning woman said this is normal. Food was expensive and portions small. Thankfully, there was a great restaurant just in town called the "MonaLisa". Manager was awesome and salmon and beef were wonderful. Back at the hotel we asked if there was a washer/dryer on the premises for guests. The woman at the desk said yes, and bring clothes down and she would show us where they were. When my friend arrived at the desk, the man was back and said there would be a charge for laundering the clothes and the staff would wash and dry them. We said fine. Later that evening the clothes were returned in the duffle bag just as we were headed out to dinner. Upon returning to the hotel we discovered that the clothes in the duffle had been shoved into the bag wet and wrinkled. We had to take everything out of the bag, shake them out and lay on available surfaces in the room to dry. I went down to the desk to talk with the attendant. She was not a manager and apologized for our experience. I asked her to leave a note for the manager in the morning. In the morning they offered to take the clothes back and dry them. We will not be returning.