Fabio was fantastic and always quick to reply. He brought us extra coffee pods, hangers, soap for washer and dishwasher. He met us upon arrival and showed us how everything works and also provided a short manual about Porto . The bed was comfy and also the Murphy bed came in handy!! The area is great, lots of restaurants and coffee places when you walk down the hill. However, most places dont open until 10 or 11 am , so you may need to walk a bit further to find a coffee.