First off, they were able to send a driver last minute to pick us up from the airport. Thank you, Franco! The Naples area is very busy and we decided not to rent a car that we booked. So glad we chose not to.
Second, without prior reservations for activities the front desk was able to speak with tour and guide service for various activities (though, if there is a specific tour you prefer I would plan ahead). We ended up going to Capri and a taxi was booked for us through the hotel.
Third, the concierge recommended and helped book dinner reservations for a beautiful family-owned restaurant within walking distance, Agriturismo da Innaro.
I would definitely return to this hotel! Grazie mila!