Staff was professional and eager to assist in any way. Room was clean and had lots of extras, for a base-priced room. There was a desk, safe, closet w/hangers, tea/coffee pot, fridge, hairdryer, comfy beds and an amazing bidet that you could employ, if desired. The breakfast buffet had an elaborate selection w/high quality choices..cappucino, etc., eggs, salad, fresh fruit, milk, cereal, meats, sauteed veggies, toast, carbs, puddings, pouridge & toppings. The non lake view provided a candid view into real, local life in Taipei. My 11th floor room, right across from the firw exit stairs, even had window exit equipment, just in case.