I had very bad experience. I text to the lady that supposed to meet me, that I got delay on my train but she didn't reply anything.When I arrive on the address, there wasn't noone, I called noone picked up the phone, only a voicemail. I text to Hotel.com for help and they advised me to wait 15/20 min. I was waiting outside almost an hour and I froze. I went to buy a tea and on my way back I decided to press the ring bell for last time. Well, the woman was there, but if didn't go back to press the button, would she call me??
The room was very cold and she told me to use a fan heater. In the morning I feel that the central heater was on, no idea when was turned on. The bed smelled bad and had some spots on it. The kettle and the plastic cup were dusty. Overall the house wasn't very clean. There was another room and the person inside was watching TV and I could hear everything.
The lady was very polite as a person but when you are going to hotel/hostel you expect at least to be warm and clean.