Rec'd an email the day of check-in stating that I had to arrive by 8 pm. I arrived before 5:45 (even after walking up and down the street for over 10 minutes trying to figure out where the property was as the numbers on the street change and no one knew where it was). When I went up to the office, there was a sign on the door saying "CLOSED". I didn't understand. I checked my email again and had another email saying that I had to be there by 6 pm, however, I was still there before that deadline. I tried calling via What's App on the number provided, which was the correct number, but after 4 or 5 tries and no response, I gave up. I had NO clue what to do as I just stood there with my luggage feeling extremely frustrated. Around 6 pm, a man stepped out of the elevator with a dog and looked at me standing there. I asked if he worked at Chiaia 205 and he said yes. I told him I had a reservation, but no one was there to check me in, but he just said, "Why didn't you call?" REALLY? Gave me keys to the room (small, but clean), it had no windows, but a glass door/wall to an inside courtyard. I had to fight for 10 minutes to get in the first time I tried the key and panicked, it was scary as I thought I'd be locked out all night. I did get in, but unfortunately, there was a gap between the door and wall and a tapping noise kept me up all night! TERRIBLE and completely something they should have fixed ages ago. Just not something that just happened. Wish I never stayed here.