2/10 Poor
Jan 15, 2019
I booked this hotel very early. However, when I check in, there is no one answer the door, but the light in the house is open.
I called the owner of the house. He responded me that he had a fever and cannot come to the hotel to let me check in. he also said that every day there are a lot of guests to live in and he didn't remember who would check in on which day. And he asked me to find another hotel to live in. The next day he will refund me the money.
I don't think this is my fault. firstly, it is the owner''s mistake/ careless that he forgot me check in today. if he is ill, why he cannot ask someone else to help me check in? why he cannot leave the key in the mailbox??
secondly, it is his reason that causes me have no where to live in at 10pm in the night. I asked him at least to provide another place to live in, but he refused. he even asked me to check another
hotel to live. God it's already 10 pm and he asked me to find another place to live in ??!!
Through the conversation between the owner, I find that he is neither professional nor responsible.I feel really angry about this experience.
Hao
Hao, 1-night trip
Verified Hoteles.com guest review