Skip to Main Content.
Shop travel
Shop travel
Groups & meetings
Hotels.com® Rewards
USD
List your property
Support
Trip Planner
Sign in
Members save 10% or more on over 100,000 hotels worldwide when you’re signed in
Sign in
Sign up, it’s free
Feedback
Welcome to Help Center
How can we help?
Search
Explore help articles
Refunds & Charges
Refund timelines, policies & processes
Unrecognized charges
Troubleshoot declined payments
More
Lodging
Change your stay
Cancel your stay
Check in and out of your stay
More
Account
Correct or update your account information
Sign in to your account
Unsubscribe from marketing emails, SMS and push notifications
More
Privacy
Correct or update your account information
What privacy and data subject rights are available?
Manage the use of your personal data for direct marketing
More
Security
Responsible disclosure of web vulnerabilities
Beware of phone call scams
Beware of email scams (phishing)
More
Loyalty & Rewards
Find your Hotels.com® Rewards stamps
Join Hotels.com® Rewards and earn nights
Redeem Hotels.com® Rewards nights
More
Travel Alerts
Travel disruptions
More
